Privacy Policy for “Soug” and “Soug – Showrooms and Companies”
Introduction
At “Soug” App, we are committed to protecting your privacy and the security of your personal information. This policy explains how we collect, use, and disclose the information we collect from you when you use the “Soug” and “Soug – Showrooms and Companies” applications (“the App”). By using the App, you agree to the data collection and usage practices described in this policy.
- Information We Collect
- 1.1. Information You Provide: When you create an account or use the App’s services, you may provide us with personal information such as:
- Your name.
- Your email address.
- Your phone number.
- Your password.
- Any additional information you voluntarily provide (e.g., search preferences).
- 1.2. Usage Data: We collect information about how you interact with the App, such as:
- Pages you visit.
- Ads you click on.
- Features you use.
- 1.3. Location Data: If you allow it, we may collect information about your geographic location to enhance your search experience and provide tailored services.
- 1.4. Device Data: We collect information about the device you use to access the App, including:
- Device type.
- Operating system.
- IP address.
- How We Use Your Information
- 2.1. Providing the Service: We use the information we collect to provide the services you request, such as:
- Searching for real estate and cars.
- Facilitating communication between buyers and sellers.
- 2.2. Improving the App: We use the information to understand how you use the App and to improve it, including:
- Analyzing user preferences.
- Enhancing the user interface and overall experience.
- 2.3. Marketing: We may use your information to send you special offers and targeted ads based on your interests and activity on the App.
- 2.4. Communicating with You: We may use your information to respond to your inquiries, provide technical support, and notify you about updates or changes to the App.
- Sharing Your Information
- 3.1. Service Providers: We may share your information with service providers who assist us in operating the App (e.g., data hosting companies or payment gateways). These providers are contractually obligated to protect your data.
- 3.2. Legal Compliance: We may disclose your information if required by law or for security purposes, such as complying with court orders or protecting our rights and those of others.
- 3.3. Protecting Rights: We may disclose your information to protect our legal rights, prevent fraud, or ensure the safety of other users.
- Data Security
- 4.1. Security Measures: We are committed to implementing appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.
- 4.2. Data Encryption: Sensitive data such as payment information and passwords are encrypted using standard encryption technologies.
- 4.3. Limited Access: Access to your personal information is restricted to authorized personnel who need it to perform their job functions.
- Cookies
- 5.1. Use of Cookies: We use cookies to collect information about how you use the App, which helps us improve our services and provide a personalized experience.
- 5.2. Controlling Cookies: You can disable cookies through your browser settings, but doing so may affect the functionality of some features of the App.
- Your Rights
- 6.1. Access to Data: You have the right to request a copy of the personal data we hold about you.
- 6.2. Correcting Data: You can request that we correct any inaccurate data we hold about you.
- 6.3. Deleting Data: You have the right to request the deletion of your personal data from our systems, subject to certain legal exceptions.
- 6.4. Reviewing Decisions: If we make any automated decisions that affect your rights, you have the right to challenge those decisions and request a manual review.
- Payments and Refunds
- 7.1. Secure Payments: All payments are processed through secure payment gateways. We do not store your credit card details on our servers.
- 7.2. Refunds: Refunds are subject to the refund policies outlined in the terms and conditions. If you encounter any issues with your payments, please contact us at info@soug.app.
- 7.3. Payment Disputes: If you have a dispute regarding a payment, please contact us as soon as possible to resolve the issue.
- Content Monitoring
- 8.1. Monitoring Content: We reserve the right to monitor content posted on the App to ensure compliance with the terms and conditions.
- 8.2. Removing Content: We have the right to remove any content we consider inappropriate or in violation of our policies without prior notice.
- 8.3. Reporting Content: If you come across any content that violates our policies, you can report it using the in-app reporting tools or by contacting us directly.
- Dispute Resolution
- 9.1. Dispute Resolution Process: If you have any disputes with the company regarding this privacy policy or the use of your personal data, we will first attempt to resolve the issue amicably. If an amicable resolution is not possible, the dispute will be referred to the competent courts in Qatar.
- 9.2. Contact Us: For any inquiries or complaints regarding the protection of your personal data or this privacy policy, you can contact us at info@soug.app.
- Changes to This Policy
- 10.1. Amendments: We reserve the right to modify this policy at any time. Users will be notified of any significant changes to the privacy policy via email or through in-app notifications.
- 10.2. Notice of Changes: We will update the “Last Updated” date at the top of this policy to reflect any changes.
- Contact Us
- 11.1. Inquiries: If you have any questions or inquiries about this privacy policy or our privacy practices, please contact us at info@soug.app.